Never underestimate a chatbot
It has the ability to retain your customers and can increase your revenue if set up correctly.
It’s not about replacing humans!
Chatbots are there to lead your customers through a spectacular sales journey. A digital hand to hold. An encouraging friend to talk them through. Using preset artificial intelligence, a well-groomed bot can save you time and money, as well as improve your reputation.
I know you are probably thinking, WHAT?! Those really annoying pop-up boxes with automated replies?
And you would be entirely right in saying so. Still, AI and the technology for chatbots have come on so quickly it will leave you questioning if you’re speaking to a human or a bot.
Many of our clients now use chatbots to maximise their sales and minimise lead turn around. We have yet to come across a business that would not benefit from this service.
Here’s just one example
Private GP’s can use chatbots to distinguish between high and low priority cases. They can offer advice to deter patients coming into the surgery who are identified as a low priority case and can safely medicate at home (depending on how busy the surgery is). They can allocate appointments to a specialist, and reduce the workload on receptionists as filters can pre-qualify users and provide timely information so those on the front desk are not endlessly repeating the same information.
The funnelling system outlined in this scenario helps to keep lines open, sorts the good from the bad and gets your client to the right person.
Let’s look at another example –
A furniture outlet would benefit from this system by using preset OM (Order Management) and SKU (Stock Keeping Unit) information. Customers can check stock and orders without the need to even bother a busy member of staff. They can order through the chatbot or log a complaint which can be dealt with when you are not so busy.
Chatbots are perfect for just about every business!
Even if you don’t have a website, your social media business page can offer the same service.
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Our team of experienced marketing specialists works closely with you to make sure everything is structured correctly from the start. If you already have campaigns running, we’ll assess what’s working, uncover opportunities for improvement, and bring your activity in line with proven best practice to improve performance.
The first 30 days are a vital discovery phase. This is where we learn how your audience responds, what’s gaining traction, and where refinements will have the greatest impact. Throughout this process, we provide clear direction and ongoing guidance, ensuring decisions are informed, measured, and built to support long-term, sustainable growth.
Thank god for Matt and his team – first-class 100% highly recommend
Very impressed with the service we have received from Spiders and Milk. Matt has looked into and thereafter advised us on parts of our advertising that will work best for our sector, updated our website content to reflect this, and given us advice going forward to attract clients. An all-round excellent service and if you use this company we’re sure, like us, you will be using them again! Thank you Spiders and Milk 🙂
I have only just started to work with Matt & Heidi, from Spiders & Milk but the results so far are very impressive. Like a lot of businesses, mention the words optimization and google ad words and the fear is that you’re dealing with the unknown. Not the case with them as that’s what they specialize in.
I have no hesitation in recommending them.
