Technical Assistance meetings
Your Digital Support Solution
At Spiders and Milk, we recognise the fast-paced nature of the digital world and the challenges it can bring. Our Technical Assistance service offers bespoke support in 30-minute or 1-hour consultation calls to address your specific needs. Here’s how we can assist you:
Google Account Access and Platform Understanding
Need help accessing your Google account or navigating its features? Our team will guide you through accessing your account and provide a basic understanding of the Google platform, ensuring you can use it effectively for your needs.
Email Assistance
Setting up a new email, managing your inbox, or facing email-related issues? We provide the support you need to streamline your email management.
Accessing Marketing Data
Learn how to access and interpret your marketing data effectively. We offer insights into leveraging this data to optimise your marketing strategies.
Please Note: Our commitment is to address your concerns within the chosen timeframe. However, it’s important to understand that resolving some inquiries or issues might require additional time. Our aim is to offer efficient and practical assistance, laying the foundation for you to resolve any complex issues that may arise. We strive to provide clear guidance and help you make the most of your consultation time.
Enhance your digital expertise with our professional guidance. Book your Technical Assistance call today and take a step towards mastering your digital environment.
Online Tutoring
Introducing Online Tutoring for Empowered Digital Marketing
Understanding the diverse needs of our clients, we are excited to introduce online tutoring services. Designed for entrepreneurs and teams who aspire to market their own businesses due to budget constraints or wish to enhance their in-house marketing skills, our tutoring covers a range of crucial topics:
- SEO Mastery: Learn how to optimise your website for search engines to increase visibility and attract more traffic.
- Website Development: Acquire skills in creating and maintaining a user-friendly, engaging website.
- Google Ads Expertise: Understand how to create effective Google Ads campaigns to reach your target audience.
- Building Marketing Strategies: Gain insights into developing comprehensive marketing strategies that align with your business goals.
We acknowledge that many of our clients are keen to learn these skills to manage their marketing better internally, especially when budget restrictions limit outsourcing these crucial functions.
Tutoring Sessions and Pricing
Our tutoring sessions are structured to provide maximum value, starting at a minimum of 1 hour for £175 and extending up to a maximum of 3 hours per session. This structure ensures ample time for in-depth learning and hands-on practice tailored to your specific needs and objectives.
Empower yourself and your team with the skills to market your business effectively.
Book a session today and take the first step towards self-reliant digital marketing success.
The Need for Consultation Calls
In our ongoing commitment to excellence, we recognise the value of personalised dialogue. Our consultation calls are key to bridging the gap between our client’s aspirations and our team’s expertise, ensuring effective communication and goal alignment.
Introducing Online Tutoring and Remote Technical Assistance
We’ve expanded our offerings to include online tutoring and remote technical assistance, catering to the evolving needs of our clients for specialised support.
Why We’ve Implemented Consultation Call Charges
Due to a significant rise in detailed client enquiries, we now charge for calls exceeding 15 minutes. This ensures we maintain our high standards of service while dedicating time to thorough explanations and client support.
Pricing Structure
- Existing Clients: For discussions not related to monthly reports, the consultation fee is £65 for a one-hour call. Prices vary for different services.
- New Clients: Your first consultation call is on us! It’s absolutely free. Subsequent consultation calls are priced at £85 per hour. However, once you sign a contract with us, the rate is reduced to £65 per hour, aligning with our existing client rate. Prices vary for different services.
Booking & Payment Procedure
- Scheduling: All calls can be easily scheduled via email. This allows clients to select a date and time slot that’s convenient for them.
- Payment: Payment for the call is required when booking the scheduled time. If payment is not received, the consultation will be cancelled automatically.
Terms and conditions are found on the booking page and agreed to upon booking your time slot.
NOTE: We value every opportunity to connect with our clients and continue to welcome calls. However, to ensure efficiency and respect for both our and your time, standard calls are now limited to 15 minutes, depending on the subject. For in-depth discussions requiring detailed explanations, please pre-book an extended consultation. We’re committed to providing the best service, and this ensures that every call is productive and beneficial. We understand the value of your time, and we’re committed to ensuring that every minute you spend with us is productive, enlightening, and worth your investment. By implementing these charges, we aim to prioritise genuine inquiries and maintain the high-quality service you expect from Spiders And Milk.
Thank you for your understanding and continued partnership.
HOW WE WORK WITH YOU
Good marketing starts with understanding the business properly. We begin by looking at your goals, current activity, audience and the areas most likely to make a measurable difference.
From there, we agree priorities, put the right tracking in place and build a clear plan around the services you actually need. Your account is actively managed, reviewed and refined rather than simply set up and left running. You will always know what is being worked on, why it matters and who is responsible. Matt, Heidi and the wider team remain accountable for the strategy, delivery and results.
